pkwin Privacy Policy

1. Who We Are

pkwin is a mobile-first online casino and sports betting platform operating at pkwin.im. pkwin is the data controller in respect of the personal information collected from users of the Platform. References to "pkwin", "we", "us", or "our" in this Privacy Policy refer to the pkwin platform and its operating entity. References to "you", "your", or "User" refer to any individual who accesses, registers for, or otherwise uses the pkwin Platform.

If you have any questions or concerns about this Privacy Policy or how pkwin handles your personal data, please contact our support team via live chat on the Platform. Our team is available twenty-four hours a day, seven days a week, and aims to respond to privacy-related enquiries within 48 hours.

2. Personal Data We Collect

pkwin collects the following categories of personal data from users:

• Registration Data: Full name, date of birth, email address, mobile phone number, and preferred username provided when creating a pkwin account.
• Identity Verification (KYC) Data: Copies of government-issued identity documents such as your Computerised National Identity Card (CNIC), proof of address, and proof of payment method, collected when you initiate your first withdrawal or when required by our compliance procedures.
• Financial Data: Payment method details (JazzCash account number, Easypaisa number, bank account reference) sufficient to process deposits and withdrawals. pkwin does not store full bank account numbers or card numbers on its own servers; payment processing is handled by our regulated third-party payment partners.
• Transaction Data: Records of all deposits, withdrawals, bets placed, game sessions, and bonus activity associated with your pkwin account.
• Technical Data: IP address, device type, operating system, browser type, session duration, and pages visited, collected automatically when you access the Platform.
• Communications Data: The content of any communications you send to pkwin via live chat, email, or other support channels, including your support query history.
• Responsible Gaming Data: Any self-imposed limits, cooling-off requests, or self-exclusion applications made through your pkwin account settings.

3. How We Collect Your Data

pkwin collects personal data through the following channels:

• Directly from you when you register for a pkwin account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically through the use of cookies, server logs, and similar tracking technologies when you browse or use the pkwin Platform. See Section 7 for further detail on cookies.
• From third parties including identity verification service providers, payment processors (JazzCash, Easypaisa, and partner banks), and fraud prevention services, where such sharing is necessary to operate the Platform securely and in compliance with applicable regulations.

4. How We Use Your Data

pkwin uses the personal data it collects for the following purposes:

• To create, maintain, and administer your pkwin account and provide you with access to the Platform's games, betting markets, and services.
• To process deposits and withdrawals, including verifying payment method ownership and complying with anti-money laundering (AML) obligations.
• To carry out identity verification (KYC) as required by applicable regulations and as a condition of processing withdrawals.
• To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other illegal activities.
• To provide customer support and resolve disputes or complaints.
• To send you service-related communications, including security alerts, account notifications, and updates to Platform terms or policies.
• To personalise your experience on the Platform, including surfacing relevant promotions and game recommendations, subject to your marketing preferences.
• To comply with legal and regulatory obligations applicable to pkwin's operations.
• To enforce the pkwin Terms and Conditions and other applicable policies.

5. Legal Basis for Processing

pkwin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pkwin, including operating your account, processing transactions, and providing gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements and identity verification obligations.
• Legitimate interests: Processing carried out in the legitimate interests of pkwin, including fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including the sending of promotional communications. You may withdraw consent at any time by contacting pkwin support.

6. Data Sharing & Disclosure

pkwin does not sell, rent, or trade your personal data. pkwin may share your personal data with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory obligations.
• Technology and hosting partners: Cloud infrastructure and software providers that host or support the pkwin Platform under contractual data processing agreements that bind them to appropriate data protection standards.
• Regulatory and law enforcement authorities: Where pkwin is legally required to disclose information to a competent authority, court, regulator, or law enforcement body.
• Fraud prevention agencies: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct.

All third parties with whom pkwin shares data are required to handle that data in accordance with applicable data protection obligations and pkwin's instructions. pkwin does not permit third-party service providers to use your data for their own purposes.

7. Cookies & Tracking Technologies

The pkwin Platform uses cookies and similar tracking technologies to operate certain platform features, remember your preferences, and analyse usage patterns. The categories of cookies used by pkwin include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled. Examples include session authentication cookies that keep you logged in to your pkwin account.
• Functional cookies: Used to remember your preferences, such as language or display settings, to improve your experience on the Platform.
• Analytics cookies: Used to collect aggregated data about how Users interact with the Platform, to help pkwin identify areas for improvement. Analytics data does not personally identify individual users.

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies may affect the functionality of the pkwin Platform, including your ability to remain logged in.

8. Data Retention

pkwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following:

• Account data is retained for the duration of your active pkwin account and for a minimum of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents are retained for a minimum period consistent with applicable regulatory requirements, which typically extends to five (5) years from the date of the last transaction.
• Transaction records are retained for a minimum of five (5) years to support regulatory compliance and dispute resolution.
• Support communications are retained for a period of three (3) years from the date of the communication.
• Technical log data is typically retained for a period of twelve (12) months.

Where retention beyond these periods is required by law or is necessary for the establishment, exercise, or defence of legal claims, pkwin will retain the relevant data for such extended period as is required.

9. Data Security

pkwin implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to: 256-bit SSL encryption for all data transmitted between your device and the Platform; encrypted storage of passwords using industry-standard hashing algorithms; two-factor authentication options available to all registered users; access controls limiting internal access to personal data on a need-to-know basis; and continuous monitoring for suspicious activity and potential security incidents.

Whilst pkwin takes all reasonable precautions, no digital platform can guarantee absolute security. If you become aware of any actual or suspected breach of your pkwin account security, you should contact pkwin support immediately via live chat.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pkwin:

• Right of access: You may request a copy of the personal data pkwin holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to pkwin's legal retention obligations.
• Right to restrict processing: You may request that pkwin restrict the processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where pkwin processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of pkwin's legitimate interests.

To exercise any of the above rights, please contact pkwin support via live chat. pkwin will respond to all valid data rights requests within a reasonable period. We may need to verify your identity before processing your request.

11. Children's Privacy

pkwin services are strictly intended for adults aged 18 and over. pkwin does not knowingly collect personal data from persons under the age of 18. If pkwin becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted promptly and the associated account closed. If you believe that a minor has registered on the pkwin Platform, please contact support immediately so that appropriate action can be taken. pkwin employs age verification procedures at the point of registration and during the KYC process to prevent underage access to the Platform.

12. Changes to This Privacy Policy

pkwin reserves the right to update or modify this Privacy Policy at any time. When material changes are made, pkwin will update the "Last Updated" date at the top of this page and may notify registered users of significant changes via email or a notice on the Platform. Your continued use of the pkwin Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and contact support to close your account.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which pkwin processes your personal data, please contact us using the following details:

• Live Chat: Available 24/7 via the pkwin Platform. Average response time under 2 minutes.
• Email: [email protected] (response within 4 hours during business hours)

pkwin is committed to resolving privacy concerns promptly and transparently. All data-related enquiries are handled with strict confidentiality.